Please read these Terms of Service ("Terms") carefully before using the KZ Wood Floors website or engaging our services. By accessing our website or using our services, you agree to be bound by these Terms.

About Our Services

KZ Wood Floors LLC provides hardwood floor refinishing, installation, repair, and related flooring services in the Charlotte, North Carolina metropolitan area. Our services include:

Hardwood floor refinishing and restoration
New hardwood floor installation
Floor repair and board replacement
Stair and railing refinishing
Custom inlays and medallions
Laminate and luxury vinyl plank installation

Estimates and Quotes

Free Estimates: We provide free, no-obligation estimates for most projects. Estimates are based on our inspection of your floors and the information you provide.

Quote Validity: Written quotes are typically valid for 30 days from the date provided, unless otherwise stated. Prices may be subject to change after this period.

Estimate Accuracy: While we strive to provide accurate estimates, final pricing may vary if we discover unforeseen conditions during the project, such as:

Hidden damage beneath existing flooring
Subfloor issues requiring repair
Additional preparation work needed
Changes to the scope requested by the customer

We will communicate any changes to the estimate before proceeding with additional work.

Scheduling and Deposits

Deposits: A deposit is typically required to secure your project on our schedule. Deposit amounts are specified in your quote or contract.

Scheduling: Project dates are scheduled based on availability and may be affected by weather, material delivery, or other factors beyond our control.

Cancellation: If you need to cancel or reschedule your project, please notify us as soon as possible. Cancellation policies will be outlined in your service agreement.

Project Execution

Workmanship: We take pride in our craftsmanship and will perform all work in a professional manner consistent with industry standards.

Customer Preparation: You are responsible for preparing the work area as discussed during the estimate, including removing personal items, furniture (unless included in our services), and securing pets.

Access: You agree to provide reasonable access to the work area during scheduled project dates.

Timeline: Project timelines are estimates. Various factors, including wood conditions, humidity, and drying times, may affect the schedule.

Payment Terms

Payment Schedule: Payment terms are specified in your quote or service agreement. Typically, the remaining balance is due upon satisfactory completion of the project.

Accepted Payment Methods: We accept check, cash, and major credit cards. Payment method options will be confirmed in your service agreement.

Warranty

We stand behind our work. Specific warranty terms for labor and workmanship will be provided in your service agreement. Manufacturer warranties may apply separately to materials.

Warranties do not cover damage caused by improper maintenance, accidents, water damage, pet damage, or normal wear and tear.

Limitation of Liability

To the fullest extent permitted by North Carolina law, KZ Wood Floors LLC's liability for any claim arising from our services shall be limited to the amount paid for those services.

We are not liable for indirect, incidental, special, or consequential damages, including loss of use, lost profits, or other economic loss.

Intellectual Property

All content on this website, including text, images, logos, and photographs, is the property of KZ Wood Floors LLC or our content providers and is protected by copyright and trademark laws.

You may not reproduce, distribute, or use our content without written permission, except for personal, non-commercial use such as sharing our website link or printing information for your own reference.

Website Use

Accuracy: We strive to keep our website information accurate and up-to-date. However, we do not guarantee that all information is current or error-free.

Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.

Prohibited Use: You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair the site.

Governing Law and Disputes

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles.

Any dispute arising from these Terms or our services shall be resolved through good-faith negotiation. If negotiation is unsuccessful, disputes shall be resolved in the state or federal courts located in Mecklenburg County, North Carolina.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the modified Terms.

Contact Us

If you have questions about these Terms of Service, please contact us:

Email: info@kzwoodfloors.com
Phone: 720-210-4651
Contact Form: kzwoodfloors.com/contact